This article details where various Apple support offerings are located on the Internet.

Apple Software Updates is a collection of updaters, utilities, and full software installs to help keep your Apple Products running smoothly. Customers should read the posted Apple Software License Agreement before downloading any software.

• http:// asu.info.apple.com/ Search, browse, and download all English-North American and International Apple Software Updates. This web site also includes featured software updates that have recently been posted or have been identified by Apple's Response Engineers as important to our customers.

• http://asu.info.apple.com/swupdates.nsf/Changes?OpenView&Count=50 a list of newly posted Apple software updates.

• http://download.info.apple.com/ Apple's http servers located in Austin, Texas, USA.

• ftp://ftp.info.apple.com/ Apple's ftp servers located in Austin, Texas, USA.

• ftp://ftp.apple.com/ Apple's ftp servers located in Cupertino, CA, USA.

• ftp://ftp.info.euro.apple.com/ Apple's ftp server located in Zeist, The Netherlands.

Apple's Knowledge Base contains product information, technical specifications, and troubleshooting information. The Knowledge Base is updated daily and is available from the following URLs:

• http://til.info.apple.com Search current articles and read the latest technical information.

• http://til.info.apple.com/tilarchive.nsf/Web+Search+Simple Search articles covering products 8 years or older.

Apple provides support pages at http://www.apple.com/support/ for current products that include links to:

• Product-specific software updates
• Relevant Tech Info Library articles
• Getting Started and Solving Problems informational sections
• Tech Exchange discussion boards

Apple has a number of programs designed to help you get the most out of your Apple product:

• AppleCare SupportLine is designed for individuals and small businesses, providing convenient and affordable technical support after your 90 days of standard support expires.

• Support Professional is Apple's premier technical support program specifically designed for enterprise, government, and educational computing support environments.

• AppleCare Professional Mac OS X Server Series provides convenient, priority access to senior Apple technical support representatives.

• AppleCare Professional Multimedia Series provides convenient, toll-free, priority access to senior Apple technical support representatives for QuickTime, Final Cut Pro and current products based on QuickTime technologies.

• AppleCare Protection Plan is a comprehensive plan that provides three years of service and support for one economical price, and includes telephone support, powerful diagnostic tools, and Apple-certified repairs.

This database contains Apple product specifications collected from many sources and is available from the following URL:

• http://www.info.apple.com/applespec/applespec.taf

Search, browse, and download all Apple manuals and other instructional materials from the following URL:

• http://www.info.apple.com/manuals/manuals.taf