TOPIC
As of June 1, 1999, Apple Service will accept hard drives that have had data recovery attempted by DriveSavers, a third party company specializing in data recovery.
DISCUSSION Hard drives that have had data recovery performed on them by DriveSavers, Inc. can be returned to Apple without jeopardizing the validity of the Apple One-Year Limited Warranty. Apple's hard drive manufacturers have agreed to honor Apple's warranty on the drives if the recovery was performed by DriveSavers Inc. The cost of the data recovery is not covered by the Apple Limited Warranty. Previously, if a hard drive showed signs of being tampered with, the drive would not be accepted by Apple or its Authorized Service Providers for exchange. Note: Apple will only honor the warranty if the returned drive has a DriveSavers label indicating that DriveSavers recovered the data. Apple will not honor the warranty if the disk enclosure seal on the drive is broken and the drive does not contain the appropriate DriveSavers label. Other recovery companies may perform similar data-recovery services, but they are not included in this agreement. Use of DriveSavers as a data-recovery company is at the sole discretion of the customer. They are not an Apple Authorized Service Provider, nor does Apple warrant any services performed by DriveSavers. Important Note: Mention of third-party products or services is for informational purposes only and constitutes neither an endorsement nor a recommendation on the part of Apple Computer, Inc. Apple assumes no responsibility with regard to selection, performance, or use of these products or services. All understandings, agreements, or warranties, if any, take place directly between the vendors and the prospective users. This article provides information about a non-Apple product. Apple Computer, Inc. is not responsible for its content. Please contact the vendor for additional information. The following Tech Info Library article can help you search for a particular vendor's address and phone number: Article 17159: " Locating Vendor Information " |
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| Document Information | |
| Product Area: | Apple General Information |
| Category: | Product Information |
| Sub Category: | General Topics |
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