Symptom
When you try to connect to America Online in the Classic environment via a modem, an alert box with this message appears:
"Unable to communicate with the modem."
Solution
Use the Mac OS X-native version of America Online for best results.
The AOL installer may already be installed on the hard disks of some Apple computers (at /Applications/Installers/). To locate this in a Finder window, just click the Applications button and then look in the Installers folder.
If you need to download the application, or for more information, see:
AOL for Mac OS X
Note: This issue does not occur when you have access AOL through an existing Ethernet connection, or if you connect to AOL after having previously made a PPP (dial-up) connection to a different Internet service provider.
Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
The following document can help you search for a particular vendor's address and phone number:
Document 17159: "
Locating Vendor Information"