Symptom
While installing an AppleWorks 6 update over an existing version of AppleWorks 6, an alert box appears with one of the following messages:
"An unexpected error occurred while installing Excel 97.1008:17,-5"
"An error occurred that prevented the installation from completing. Excel 97"
Solution
1. Drag the icon of the updater disk image volume to the Trash.
Note: This icon's filename does not have an extension such as ".smi" or ".img". That file is the disk image file.
2. Double-click the AppleWorks 6 update icon whose filename has a ".smi" filename extension. A new disk icon appears on the desktop.
3. Open the disk icon, and install the update.
To prevent this issue from occurring, see the "ShrinkWrap or ShrinkWrap engine reports an error" section of technical document 75098: "
Software Downloads: Software Format and Assistance".