Macintosh: Apple Internal Modem Cannot Establish or Maintain a Connection to Some ISPs in the Asia Pacific Region

Symptom

The computer's built-in Apple modem attempts to connect to an ISP but disconnects during negotiation or shortly after the connection is completed.


Solution

Internet access requires compatible Internet service provider. Some Telstra customers in Australia using an Apple Macintosh are experiencing dropout issues. These customers can download a modem updater that addresses their issue at: http://www.asia.apple.com/modemupdater/

Customers who have Mac OS X 10.2 installed do not require this update.

A special number has been set up to assist customers experiencing this issue who have difficulties downloading the updated modem drivers. For further assistance please call 1800 001912.

Notes:

1. This update has only been qualified for systems that utilize the Telstra Network for Internet access.
2. This issue applies only to the ISPs listed above. For regular modem troubleshooting, see technical document 106748, "Mac OS X: Troubleshooting a Dial-Up/PPP Internet Connection".