Symptom
When you open a Microsoft Internet application, an alert box with a message similar the following appears:
"An error of type -2 has occurred."
Solution
Various Internet applications, including those made by Microsoft, use information stored in the Mac OS 9 Internet Preferences file. These are settings that you enter in the Internet control panel. The "type -2 error" message may appear when this preference file becomes unusable.
Warning: Removing the Internet Preferences file removes information you have entered in the Internet control panel. Before starting the steps listed below, you should write down or copy this information to another location. If it is not possible to retrieve this information, contact your Internet service provider (ISP).
Follow these steps:
1. Locate your Internet Preferences file. It is found at:
Macintosh HD: System Folder: Preferences: Internet Preferences
2. Drag the Internet Preferences file to the Trash.
3. Restart the computer.
4. Open the Internet control panel.
5. Enter your Internet settings.
6. Close the control panel.
7. Optional: Save a copy of the newly created file to a location outside the Preferences folder as a backup. If the issue recurs, you can replace the unusable copy with a copy of the backup file.
For more information, see the Microsoft Support document, "
ENT2001: Error Type 2 Appears When You Start Entourage, Internet Explorer, or Outlook Express."
This document provides information about a non-Apple product. Apple, Inc. is not responsible for its content. Please contact the vendor for additional information.
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