Symptom
- You are unable to successfully set up a new EarthLink account after entering personal and credit card information.
- You are unable to use EarthLink software to locate a different dial-up access number.
Solution
If you are setting up a new EarthLink account, use Setup Assistant instead. Setup Assistant is located in this path: /System/Library/Core Services/Setup Assistant
To use EarthLink software for setting up a new account, or locating a different access number, download and use EarthLink version 2.6.3 or later from:
EarthLink Software (Macintosh)
http://www.earthlink.com/home/software/mac/
If you cannot connect to the Internet, you may order EarthLink software by calling 1-800-719-4660 (option 2).
This document provides information about a non-Apple product. Apple, Inc. is not responsible for its content. Please contact the vendor for additional information.
Document 17159, "
Locating Vendor Information" can help you search for a particular vendor's address and phone number.