Symptom
A Classic Microsoft application opens but does not retain user information or preferences. An alert box may appear with a message that the Microsoft User Data folder is not in the expected location.
Solution
Classic Microsoft applications that rely on the Microsoft User Data folder expect it to be in the Documents folder. Unlike prior versions of Mac OS X, the version 10.2 Classic Environment uses the Documents folder that is in a user's Home directory, rather than the Documents folder at root level of the Classic System Folder's volume. There is a general solution and an Outlook Express-specific solution.
General solution
Drag the Microsoft User Data folder to the Documents folder in your Home directory by following these steps:
1. Quit any affected Microsoft application that is open.
2. Locate the Microsoft User Data folder that is in the Documents folder. It is at the top (root) level of the hard disk volume that contains your Mac OS 9 System Folder. If your System Folder was on a disk named Macintosh HD, that location would be noted as:
Macintosh HD : Documents : Microsoft User Data
3. Drag the Microsoft User Data folder to the desktop.
4. Click the Finder icon in the Dock.
5. Choose View > Home.
6. Drag the Microsoft User Data folder from the Desktop into the Documents folder that is in your Home directory.
Once this is complete, you should be able to use the affected Microsoft applications as expected.
Important: In the event that you subsequently start up the computer from Mac OS 9 and open the affected Microsoft applications, the software will expect the Microsoft User Data folder to be in its original location. You can create an alias of the Microsoft User Data and place it at the root level of the Mac OS 9 disk, if you plan on starting up in Mac OS 9 often.
Outlook Express 5 Only
Note: This solution applies only to Classic Outlook Express 5.0 or later.
Outlook Express may prompt you to move the Identities folder, which is located in the Microsoft User Data folder, to the Outlook Express folder. You may use this alternate solution:
1. Quit Outlook Express if it is open.
2. Locate the Identities folder, which is located in the Microsoft User Data folder. If your System Folder was on a disk named Macintosh HD, that location would be noted as:
Macintosh HD : Documents : Microsoft User Data : Identities
3. Drag the Identities folder into your Outlook Express 5 application folder.
Your user settings and mail messages should now be available whether the computer is started up from Mac OS 9 or Mac OS X 10.2.
Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
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