After installing Norton Firewall 2.0 or Norton Internet Security 2.0 (which includes Norton Firewall 2.0), your modem may not disconnect properly.
Symptom
After clicking the Disconnect button for your internal modem, the modem "sticks" or "hangs" at a status of "disconnecting."
Solution
Update to Norton Firewall v2.0.1 or later. The Symantec support site documents this issue at:
http://service1.symantec.com/SUPPORT/num.nsf/docid/2002062811092211
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