Symptom
The user who checked out the Macintosh Manager client does not appear in the user list and thus cannot log in or check the computer in. The user who checked out the client cannot check out any other Macintosh Manager client computers.
Solution
You should see a list of all the Macintosh Manager users, and you should be able to check the computer in.
Note: If this results in a situation in which you can log in but not check the computer in (or cannot check out a different computer), then you should follow the additional procedure in technical document 107495, "Macintosh Manager 2: Cannot Check Out a Computer".
Additional information
This situation occurs when the Machine List to which the Macintosh Manager client computers belong is set by default not to display Macintosh Manager Administrator or Workgroup Administrator user types. You can change the Macintosh Manager login window to show All Users, Macintosh Manager Administrators, or Workgroup Administrators. After checking out the computer, though, the login dialog returns to the default. Since you will not see the user who checked out the computer, you will not be able to check it in or even log in. Therefore, the checkout feature is not compatible with the feature for hiding Administrator type users from the login dialog.
The user who checked out the Macintosh Manager client does not appear in the user list and thus cannot log in or check the computer in. The user who checked out the client cannot check out any other Macintosh Manager client computers.
Solution
- 1. Open the Macintosh Manager application, and connect to the server.
2. Click the Computers tab.
3. Select the Machine List that the affected client is on, then click the Log-In tab.
4. Deselect the checkbox for "List displays users only (no administrators)".
5. Click Save.
6. On the affected client, log in with System Access. For reference, see technical document 106901, "Macintosh Manager 2: How to Gain System Access".
7. Delete the folder:
Macintosh HD: System Folder:Preferences:Multiple-Users:Multi-User Items Cache
8. Be sure the affected client is connected to the Macintosh Manager network.
9. Log out of System Access (choose Special > Log Out, or press Command-Q).
10. A message that the server is not set up for use (Figure 1) appears. Click Stop.
Figure 1 Server not in use dialog
11. A dialog asks if you would like to select a different server. Click Yes.
12. The Available Servers dialog appears. Select your Macintosh Manager server, then click Choose.
You should see a list of all the Macintosh Manager users, and you should be able to check the computer in.
Note: If this results in a situation in which you can log in but not check the computer in (or cannot check out a different computer), then you should follow the additional procedure in technical document 107495, "Macintosh Manager 2: Cannot Check Out a Computer".
Additional information
This situation occurs when the Machine List to which the Macintosh Manager client computers belong is set by default not to display Macintosh Manager Administrator or Workgroup Administrator user types. You can change the Macintosh Manager login window to show All Users, Macintosh Manager Administrators, or Workgroup Administrators. After checking out the computer, though, the login dialog returns to the default. Since you will not see the user who checked out the computer, you will not be able to check it in or even log in. Therefore, the checkout feature is not compatible with the feature for hiding Administrator type users from the login dialog.