Symptom
A client's status is reported as unavailable when it is actually available.
Note: If the affected client uses Mac OS 9, see related information in technical document 107500, "
Apple Remote Desktop 1.2: "Communication Error" During Multi-Observe, Client Status Incorrect ".
Solution
Switching to another computer list and back forces the list to refresh, which normally resolves the incorrect report. If another computer list is not available, quit and reopen the Remote Desktop application to force a refresh.