Symptom
When you install software, the computer slows down or stops responding ("crashes", or "freezes").
This can happen if the software you're installing uses the VISE installer and you've connected to a server volume, such as your iDisk.
Many software publishers use VISE to install their products. You can normally tell you are using VISE by a VISE-specific icon for the installer, a reference to VISE in the installer splash screen, or mention of VISE in some other part of the installer.
Note: This issue affects all remote volumes other than AFP volumes. This includes WebDAV, SMB, and NFS volumes.
Solution
Before you install any software, disconnect from remote volumes, such as your iDisk, before opening the installer application.
Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
Document 17159, "
Locating Vendor Information" can help you search for a particular vendor's address and phone number.