Symptom
The Remote Desktop preference pane may or may not appear, depending on which user account is logged in to the computer.
Solution
The Remote Desktop preference pane may not appear for users accounts created prior to installing the application. It may appear only for users whose accounts were created after Remote Desktop was installed. You can resolve this on a per-account basis by following these steps:
- Log in with the affected account.
- From the Go menu, choose Go to Folder.
- Type: ~/Library/Caches
- Click Go.
- Drag the file named "com.apple.preferencepanes.cache" to the Trash.
The Remote Desktop preference pane should appear the next time you open System Preferences.
If the issue persists after deleting the appropriate cache file, troubleshoot following the suggestions in document 25398, "
Mac OS X: How to Troubleshoot a Software Issue".