Safari: You Can‘t Open RealOne Player Content

Symptom

When you try to open a RealOne Player link or file, a message appears that says the alias cannot be resolved. An authentication dialog to open another account's home directory may also appear.


Solution

When you install RealOne Player, it downloads as a compressed application. If a FileVault user leaves that application on her desktop, it may be unavailable to other accounts.

Put the RealOne Player application in the Applications folder so all accounts can use it.

1. Log in using the account that installed RealOne Player (see Note).
2. Drag the RealOne Player application to the Applications folder.
3. Open RealOne Player once after moving it. This creates links to its new location.

RealOne content should now work as expected.

Note: If you don't have an administrator account, you cannot move the RealOne Player to the Applications folder. Instead, move it to the Shared folder (/Users/Shared), and ask a user with an administrator account to move it to the Applications folder.

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