Bluetooth: Headset doesn‘t appear in Sound preferences or Setup Assistant

If you use Bluetooth preferences to pair a headset, the headset choice may not appear in Sound preferences.

To avoid the issue, follow these tips:

• Use the Bluetooth Setup Assistant to pair the headset to the computer. For best results, do not pair the headset from Bluetooth preferences.

   

• In the Setup Assistant, select "headset" as the device you are trying to pair.

If the headset choice is missing in the Setup Assistant:

• Make sure you have installed Bluetooth 1.5 software or later, and that your Bluetooth adapter's firmware is up to date.

   

• To connect the headset to your computer, be sure to use your computer's built-in Bluetooth hardware or a D-Link DBT-120 USB adapter.

Related documents

120276: Bluetooth Software 1.5 for Mac OS X: Information and Download
120253: Bluetooth Firmware Updater 1.0.2: Information and Download

Important: The Bluetooth Firmware Updater linked above should only be used with Apple built-in Bluetooth hardware or the D-Link DBT-120 adapter (rev b2 or higher).

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.