Where to find support for Apple products

Learn where various online Apple support offerings are located.

Apple Software Updates

Apple Software Updates is a collection of updaters, utilities, and full software installs to help keep your Apple Products running smoothly. You should read the posted Apple Software License Agreement before downloading any software.

• Featured English-North American and International Apple Software Updates can be downloaded from this web site: http://www.info.apple.com/support/downloads.html
• Software updates for earlier versions of Mac OS and Apple hardware are available by browsing the Downloads Web site. You can look at the Older Software Downloads page for a list of all software released prior to 1998-01-01.

Knowledge Base

Apple's Knowledge Base contains product information, technical specifications, and troubleshooting information. The Knowledge Base is updated daily and is available from the following URL:

• Search the Knowledge Base for current articles and read the latest technical information: http://search.info.apple.com. To search for information on older Apple products, select the "Archive" checkbox (also labeled "Include content created prior to 1997").

Apple Product-Specific Support
Apple provides support pages at http://www.apple.com/support for current products that include links to:

• Product-specific software updates
• Relevant Knowledge Base articles
• Apple Discussions. The Apple Discussion forums are filled with thousands of Macintosh and iPod users from around the world. Search for an answer, post your question, or answer other users' questions in the Apple Discussions community.

Fee-Based Support Options and Extended Warranty
Apple has a number of programs designed to help you get the most out of your Apple product:

• AppleCare Protection Plan is a comprehensive plan that provides three years of service and support for one economical price, and includes telephone support, powerful diagnostic tools, and Apple-certified repairs.
• AppleCare Professional Video Support can help you keep your project running smoothly, whether you are editing HD video, designing motion graphics, or authoring custom DVDs.
• AppleCare Premium Service and Support Plan provides integrated service and support for Xserve technologies, including Mac OS X Server.

AppleSpec

• Each of the links on the AppleSpec web page will take you to an individual AppleSpec Document. Products featured on this page were introduced from November 1997 to the present, and are listed by name and date introduced.

Apple Manuals

• Each of the links on the Apple Manuals web page will take you to a Knowledge Base document containing a list of manuals in PDF format. To view or print these documents, use Preview in Mac OS X or install Adobe Acrobat Reader.