Note: The only differences between the AppleVision 1710AV and AppleVision 1710 Display are the speakers and built-in microphone included on the AppleVision 1710AV Display.
Question 1: I have a conflict between the AppleVision 1710AV Display Enabler and the Now Toolbox system extension. My Now Startup Manager disables the Display Enabler every time. How can I correct this?
Answer: First, there is a known issue with Now's Startup Manager and AppleVision Software (specifically the Display Enabler). The solution is to disable Now Startup Manager and use Extension Manager. Now is aware that they have an issue and are working on a fix for it. This fix did not make into Now Utilities 5.0.2.
Second, AppleVision Software requires Display Enabler 2.0. The Display Enabler extension is needed for any 040 or nubus based Macintosh.
Question 2: When starting up, the Conflict Catcher and QuickTime system extensions load, then the Display enabler loads, but erases the Conflict Catcher and Quicktime icons and the Mac OS logo before the rest of the icons load.
Answer: AppleVision Software requires Display Enable 2.0. The Display Enabler extension is needed for any 040 or nubus based Macintosh.
Question 3: During startup, why does my Macintosh Performa 630CD and AppleVision 1710AV Display pause at the Display Enabler system extension and then continues with just the single progress bar, without the "Welcome to Macintosh" display?
Answer: As it states in the Read Me: "With some system software and hardware configurations, your screen may not redraw correctly during the startup process. This will not affect display performance." This is referring to issues like the one above. When the Display Enabler is loading, the screen may redraw, leaving the user with only a thermal bar left with no welcome to Macintosh window.
Question 4: Using Display enabler and the AppleVision Setup control panel, my system is unusable. When I remove Display enabler and AppleVision Setup control panel everything works fine. Is there something wrong with the software for the AppleVision 1710AV Display?
Answer: AppleVision Monitors require both of these software components to be loaded and they also require that the ADB cable is connected to the monitor. Otherwise the user will only get 640x480.
Question 5: I am using a Power Macintosh 7500 computer with an AppleVision 1710AV Display. After I re-calibrate the monitor, why does the display have a lavender (purple) color or spirals of faint diagonal lines across the entire screen?
Answer: This is usually caused by an error in recalibration. You only need to recalibrate a couple of times to recover from this situation. However, if the issue continues to occur there may be a hardware issue. Since the color data is transmitted over ADB, you should also avoid pressing the keyboard or bezel buttons during the recalibration.
Question 6: Why are there a number of barely visible colored lines running diagonally across the screen when the display is blank (during startup or when the screen saver is on)?
Answer: The diagonal lines are caused by the redraw gun inside the monitor resetting. You will see this under two circumstances.
First, brightness and contrast are turned all the way up to full. You should turn brightness down to about 50% and leave contrast all the way to full and see if the lines go away. Brightness at 50% and contrast at 100% is the suggested viewing level to get the brightest, clearest picture.
Second, the diagonal lines may appear if there is an error in recalibration. If lowering the brightness does not help, recalibrate the monitor a few times. When an error in recalibration does occur the monitor is supposed to be reset to its previous setting. Unfortunately there is no sure way of catching all of the recalibration errors. You may have to recalibrate up to 4 times before the monitor's color settings are properly restored from an incorrect calibration.
Question 7: We have experienced some incompatibilities with the AppleVision 1710AV Display, some third party boards, and the internal video on the Macintosh II VX. Are there any known issues with a setup like this?
Answer: AppleVision Monitors were only qualified on the supported built-in monitor ports (for all 68040 and PPC Macs) and on the 24AC NuBus card and the ATI PCI card. The third-party would have to revise its driver to work with our monitor and software.