Question 1: How do you obtain support for QuickTime?
Answer: You may call + 1 512 674 8700 to get complimentary installation and launch support. If you have recently purchased a Macintosh computer or a new Mac OS release, you may also be eligible to receive technical support with a toll free call. Refer to your in-box materials for support options included with your purchase. In addition to telephone technical support, Apple has extensive online support for QuickTime. Online support and other information for QuickTime can be found at these sites:
http://www.apple.com/quicktime
http://www.apple.com/support/quicktime/
Question 2: What is QuickTime Pro?
Answer: QuickTime Pro is the same software package as QuickTime (either downloaded or on CD-ROM). By entering a special "Pro Key" in the QuickTime Settings control panel, you unlock several new features to your existing software. See "QuickTime: Differences Between QuickTime and QuickTime Pro."
Question 3: How do I obtain QuickTime Pro software?
Answer: The QuickTime software can be downloaded from Apple's QuickTime site. QuickTime contains all the QuickTime Pro functionality, but the Pro features are locked out until you enter the access key.
Question 4: What options do I have for ordering QuickTime Pro access keys?
Answer: You can order through the the QuickTime Upgrade page and the Apple Store from most countries using a credit card. You can also call 1 (800) 676-2775 (a toll-free number) from the US and Canada using a credit card.
Question 5: How can I obtain a QuickTime CD-ROM?
Answer: Apple does not provide QuickTime on CD, it is only available as a software download.
Question 6: If I am not completely satisfied with QuickTime Pro how do I get a refund?
Answer: Refunds are not available for QuickTime Pro.
Question 7: I ordered a QuickTime Pro access key for the wrong operating system. How can I exchange my key?
Answer: You should contact Apple for assistance.
Question 8: I placed an order via the web and did not receive an email confirmation. What should I do?
Answer: If a Confirmation of QuickTime Pro Upgrade message was not displayed by your browser at the time of purchase, then your order did not go through successfully. You should place a new order. If a Confirmation of QuickTime Pro Upgrade message was displayed by your browser at the time of purchase and you have not received an email, it is likely we have the wrong email address. If you printed the confirmation message, keep this for your files. It is adequate proof of purchase. If you did not print the confirmation and need to know your access key, call 1 (800)676-2775.
Question 9: I believe I was charged multiple times for a single transaction. What should I do?
Answer: Due to address verification problems on your credit card, it may appear that you were charged multiple times. If this happened, we apologize but the authorization should only remain for a day or two. Your card should only be charged once and for the correct amount.
Question 10: My system disconnected while downloading QuickTime. How can I download the software without being charged again?
Answer: There is no charge for downloading QuickTime. You are only charged for the access key(s). If your download did not complete successfully, then please download the software again.
Question 11: What should I do if my QuickTime Pro access key does not work?
Answer: Please verify that you have downloaded QuickTime and are entering the correct access key. Open your QuickTime Settings control panel, choose Registration from the popup menu, and enter your name and key exactly as they appear on your Confirmation of QuickTime Pro Upgrade message. Be sure you do not enter any additional characters, including spaces. Also note that QuickTime Pro access keys are case-sensitive.
Question 12: Will the QuickTime installer remove any older versions of QuickTime?
Answer: Mac OS: The QuickTime installer replaces your older versions. Your QuickTime plug-in is also replaced with the new backward compatible plug-in. If your QuickTime folder is in the root level, your original version of MoviePlayer or QuickTime Player is updated.
Windows: QuickTime 3 does not replace QuickTime for Windows 2.1.2 because older versions of titles and applications may depend on these files. QuickTime for Windows beyond version 3 does replace versions later than 2.1.2.
Question 13: What technical support resources are available for QuickTime (or QuickTime Pro)?
Answer: Apple offers a variety of support options for QuickTime.
Question 14: I've lost my access key for QuickTime Pro. Where can I find my key?
Answer: It is very important to retain a printed copy of your Confirmation of QuickTime Pro Upgrade message. If you need your access key, call 1 (800)676-2775.
Question 15: My credit card has been charged incorrectly. Who should I call?
Answer: If you ordered by phone, call 1 (800) 676-2775; they will investigate the charge. If you ordered through the World Wide Web, call your credit card company and have them investigate the charge.
Question 16: Can I purchase QuickTime Pro if there is no online Apple Store for my country?
Answer: Unfortunately there is no way to purchase QuickTime Pro in countries where there is no online Apple Store.