Apple bundled FAXstf on a number of systems, including desktop Power Macintosh G3 and PowerBook G3 systems . FAXstf is a product of Smith Micro Software--
not Apple Computer and all technical support related issues are handled by Smith Micro Software, Inc. However, one common issue is listed below.
Issue:
Occasionally, the modem goes into data mode instead of the idle (fax) mode. When this happens, the modem no longer answers an incoming fax call.
To check what mode the modem is in:
1. Select "Fax Status" in the Apple Menu.
A window is displayed with a Macintosh icon on the right side. Below the Macintosh icon is text that states "Data Mode" or "Idle".
2. On the right side of the window a Macintosh icon is displayed with text below reading "Data Mode" or "Idle". If it is set to Data mode you must reset the FAXstf Answer On settings.
Resetting the Answer On settings:
1. Open the FAXstf folder.
2. Open Fax Settings (older versions) or
Open Fax Browser (later versions)
3. Choose settings from the Edit menu.
4. Choose Fax Modem.
5. In the "Answer On" option change it to "Never".
6. Click Done.
7. Reopen the settings and change the "Answer On" selection back to one, two, or more rings (your preference).
At this point the modem should say "Idle" in the Fax Status and is ready to answer a call.
If the modem still does not answer the fax but works correctly in other applications, contact Smith Micro Software, the publisher of FAXstf software. Apple has documented this issue with STF Technologies (the previous owners of FAXstf). Smith Micro Software may have a newer version of the software that addresses the issue.
This article provides information about a non-Apple product. Apple, Inc. is not responsible for its content. Please contact the vendor for additional information.
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