AppleShare IP 6.0: Read Me

CONTENTS

Introduction
Installation and Documentation
Requirements for Running AppleShare IP 6
Support
Late Breaking Information
Known Incompatibilities and Limitations

Introduction

AppleShare IP 6 is a complete set of LAN and Internet services - including everything you need to set up Web, File, Mail, and Print servers, as well as FTP. New for version 6, AppleShare IP now provides built-in support for Windows file sharing and the AppleShare IP Mail Server now supports the Internet standard IMAPv4 protocol. Support for these open standards means that AppleShare IP is fully compatible with Macintosh and Windows clients. A single administration console makes it simple to manage AppleShare users, groups, passwords and security, retaining the hallmark ease of use which makes AppleShare IP the easiest server operating system available.

Installation and Documentation

Complete installation instructions are contained in the AppleShare IP 6.0 Getting Started manual. Additional help can also be found in the AppleShare Client 3.8 User's Guide, and in the AppleShare IP Help, all of which came with your AppleShare IP 6 software.

Requirements for Running AppleShare IP 6

Macintosh computers running AppleShare IP Server 6

• CPU: Any Apple Power Macintosh computer or Macintosh Server with a PowerPC(TM) G3, 604e, 604, 603e 6500 series, or 601 microprocessor.
• RAM: 48 MB of memory with virtual memory turned on; 64 MB with virtual memory turned off. More memory may be needed if you are using one or more web server plug-ins.
• System Software: MacOS 8.1 is required with Open Transport 1.3 or later and OpenDoc 1.2.1 or later.

Macintosh computers running AppleShare Client 3.8

• System Software: MacOS 8.1 or later with Open Transport 1.3 or later is recommended. The minimum requirement is MacOS 7.6 or later with Open Transport 1.1.2 or later.

Support

Telephone Support

• In the United States, if you have questions about AppleShare IP 6 that are not answered by the AppleShare IP Getting Started Manual or AppleShare IP Help, call the Apple Assistance Center at 1-800-APL-CARE (1-800-275-2273) during telephone support hours (Monday through Friday, 6 am to 6 pm Pacific time). When prompted, enter the support access number provided on the back of your Apple Support Card and follow the instructions.
• If you are located outside of the United States, refer to the support information that came with your AppleShare IP 6 software for instructions.

Web Sites

• If you have an Internet connection, check the Apple Support Web site at http://www.apple.com/support. For recent downloads, refer to the Apple Downloads page at http://www.apple.com/support/downloads/ and search AppleShare IP.

Late Breaking Information

• The AppleShare IP 6 Web & File Server will automatically adjust the configuration of the server according to the amount of memory available. When 12MB or less of memory is available to the AppleShare IP Web & File Server, the server will configure itself in standard mode, similar to AppleShare IP 5.x. When there is more than 12MB of additional free memory available at the time the server launches, the AppleShare IP Web & File Server configures itself in high performance mode, at the cost of an extra 3MB of memory. High performance mode provides greater performance and scalability through an increased number of internal buffers, larger buffer sizes, a maximum concurrent connection limit for file services of 500, and a maximum concurrent connection limit for web server requests of 150.
• The AppleShare IP 6 Web & File Server now supports up to 500 concurrent file server connections, subject to the limits of the underlying hardware and operating system software. The maximum number of connections supported with AppleShare over AppleTalk is still 250. To support 500 concurrent file server connections, the remaining connections must be made over TCP. Apple recommends that you have a G3 based computer and 128MB of RAM or more if you are connecting more than 250 users.
• The AppleShare IP Mail Server documentation refers to settings available when modifying the default host settings. One of the settings available is the ability to turn ETRN (remote mail polling) on or off. This setting has been removed from the "Default Host Settings", but can be enabled or disabled on a "per-host" basis. Please review the AppleShare IP Mail documentation for further information about the remote mail polling features of AppleShare IP Mail 6.

Known Incompatibilities and Limitations

MacOS 8.1

• When sharing a CD ROM disc from a server which is running MacOS 8.1, clients may encounter errors when accessing the files on the CD. If you encounter this issue, install the Apple CD/DVD Driver that is included on the AppleShare IP 6.0 CD. See the Read Me file in the Apple CD/DVD Driver folder for more details.
  There is an issue in the MacOS Memory Manager that may cause your server to freeze or crash. A cosmetic indicator of this issue may be seen in the "About this Computer" window, where the Mac OS would appear to use 3.9 GB of memory. To avoid the issue, install the AppleShare MMgr INIT that is included on the AppleShare IP 6.0 CD. Please note that the AppleShare MMgr INIT does not fix the cosmetic indicator. See the Read Me file in the AppleShare MMgr INIT folder for more details.
• You can run AppleShare IP under light to moderate load with virtual memory turned on. For increased stability when your server needs to handle a very heavy load with hundreds of server connections, install additional memory and turn virtual memory off.

Installer

• The AppleShare IP 5.0 folder is not removed when installing AppleShare IP 6. This folder is kept for critical files you may need to update or move over to the AppleShare IP 6.0 folder.

Web & File Admin

• In low memory situations, you may encounter issues with Web & File Admin. If necessary, quit other applications. In addition, make sure that you set aside ample memory in the AppleShare IP Cache settings panel for your other applications to launch, including Web & File Admin.

Registry

• The AppleShare IP Registry will convert your Users & Groups Data File to run with AppleShare IP 6 the first time you reboot with AppleShare IP installed. Since this file will no longer work with Personal File Sharing after the conversion, a copy of the original file is placed in your Preferences folder. The file is named Users & Groups Data File Backup. The copy of the original file may be used if you decide to restore your machine to Personal File Sharing after de-installing AppleShare IP 6.

Web & File Server

• If a computer that is running the Web & File Server stops responding, check your hard disks by running Disk First Aid before you start the Web & File Server again. Disk First Aid is located in the Utilities folder on your MacOS CD ROM disc.
• The Adobe Acrobat(TM) Installer cannot be used while the Web & File Server is running. Be sure to install Adobe Acrobat before you start the Web & File Server.
• AppleShare IP 6 is not compatible with ARA Multiport Server software. You should not run them on the same computer.
• Under some circumstances you may not be able to install PC applications from Windows File Sharing Server. To perform net installations of applications that are partitioned on multiple floppy disks, create a folder 'X' and copy each disk as a separate subfolder. Then make the parent folder 'X' a share point. From the client, connect to the share point and perform the installation.
• You may experience issues with installing a Windows application from an installer residing on an AppleShare IP 6 server. The following alert may appear: "Can not find <drive>:\\<installer filename>. Windows needs this file to run." If the name of the folder containing the installer program is more than eight characters in length (i.e. APPLICATION INSTALLER), change it to one containing eight characters or less (i.e. INSTALL). Some installer programs may also require that you spell out the drive and directory path to the folder. Please consult your application's installation instructions for information on how map a drive.
• Windows clients should Refresh from the View menu any server folder window whose access privileges have changed since their last login into server.
• Hybrid Mac/PC CDs can be shared, but not all PC files will be visible. Network installs of PC software on a hybrid CD may not work.
• Windows files and folders with names containing more than thirty-one characters will be truncated when copying them to an AppleShare IP 6 server. To avoid issues, rename the files and folders so that their names contain thirty-one characters or less.
• The Windows File Sharing service is not compatible with DAVE SMB client. To access AppleShare IP server from a Macintosh client, use AppleShare client.
• If you do not need to customize the Web Server Error files, you may remove them in order to increase Web server performance.
• Booting your AppleShare IP server with a volume whose system software has Personal File Sharing enabled erases your AppleShare IP share point and access privileges. Do not enable Personal File Sharing if you need to boot the server computer with a different volume.
• If you need to enable an additional Web & File service (such as Web, FTP, Windows File Sharing, etc) while the Web & File Server is already running and is under a heavy load, reset the cache before enabling the new service.
• The Web folder no longer needs to be shared or be inside a share point for the Web service to work.
• For an improved client compatibility, the FTP server automatically displays files that contain resource forks as "<filename>.bin".
• Under Windows File Sharing, if you share a volume that is larger than 2 Gigabytes, the bytes used and free space amounts displayed may be incorrect from Windows 95 clients (they show correctly from Windows NT clients). Ordinarily, this has no impact on using the server, but it can lead to "out of disk space" warning for large copies. If you experience this issue, share smaller volumes for Windows.

AppleShare Client 3.8

• If you have issues connecting, make sure that you can ping the server. If you can ping the server but you cannot connect, report the issue to Apple Technical Support. If you can't ping the server you have a connectivity issue.
• If the Chooser hangs when mounting volumes (after the OK button has been clicked in the volume list dialog), try disabling the Apple Menu Options control panel on the client computer.
• If a user makes an alias to an AppleShare IP volume and uses TCP to connect to that volume, both TCP/IP and AppleTalk must be active on the user's computer. Due to a limitation in the Alias Manager, AppleTalk must be active to resolve the alias.
• The Finder copy performance on mounted AppleShare volumes is slow with MacOS 8.0. Upgrade your MacOS software on your client computer to version 8.1 to improve the copy performance.
• If you have a Global Village K56 flex card modem and are using Open Transport PPP 1.0.1 to provide TCP/IP connectivity, you need to disable the menu bar status lights, or launch PPP manually and connect to your ISP, before using the Chooser to connect to an AppleShare file server over TCP/IP.
• The NetWare User Authentication Module prior to version 5.11 is incompatible with the AppleShare Client 3.8 software. Contact Novell for an update.
• The AppleShare Client 3.8 software is not compatible with versions of RunShare prior to version 3.0, and it may cause the computer to stop responding. Be sure to upgrade to RunShare version 3.0 or later before you install AppleShare Client Software 3.8.

Mail Server

• The AppleShare IP 6 Mail Server can not directly use previous versions of the AppleShare IP mail database. In order to access your existing mail messages, there are two methods available for completing the upgrade from AppleShare IP 5.0.1 or greater to AppleShare IP 6.
  Note: If you use AppleShare IP 5.0 Mail Server, you will need to use the AppleShare IP 5 Mail Tool to update the version 5.0 mail database to version 5.x prior to using AppleShare IP 6 Mail Tool.
  • Method 1:
    
    1. First, all users can download all existing mail from the AppleShare IP Mail Server.

    2. Verify that there is no mail waiting to be sent.

    3. After all users have downloaded all of their mail, and there is no mail waiting to be sent, you can simply "Quit" the AppleShare IP 5.0 Mail Server and run the AppleShare IP 6 Mail Server. This will create a new empty mail database and future mail data will be stored in this new mail database file.

  • Method 2: If the first option doesn't meet your needs, the AppleShare IP 6 Mail Tool can also convert existing AppleShare IP 5.0.1 or greater database files to the AppleShare IP 6 file format.
    
    1. This will require you to run the AppleShare IP 6.0 Mail Tool prior to starting the AppleShare IP 6 Mail Server.

    2. After running the Mail Tool, run the AppleShare IP 6 Mail Server. All delivered and outgoing mail will be converted to the AppleShare IP 6 database format.

• The AppleShare Mail Tool cannot be used while the Mail Server is running.

Print Server

• It is recommended that a queue only contain printers of the same model and type. Also, printer features present in the first printer attached, but not present in subsequent printers, may cause print errors when jobs are printed to one of the subsequent printers.
• LPD Print Server error codes are available on the AppleShare IP 6 tutorial located in the AppleShare IP CD Tutorials folder. In addition, they are available on the Apple Support Web site at http://www.apple.com/support.
• The "Allow binary data" and "Allow color printing" options are only used with AppleTalk print queues.
• Some LPR clients cannot handle queue names that include spaces. Therefore, ASIP Print Server will also recognize the name up to the first space. For example, if the print queue name is 'Accounting Department', the queue name 'Accounting' must be used for some LPR clients.
• Windows NT printer drivers are not compatible with the secure printing feature for print queuing. Do not enable security on a print queue if Windows NT clients use it.
• With secure printing activated, a Postscript file copied or sent from one client to another for printing may not work.

Documentation

• If you are experiencing any issue while printing the PDF documents that are included on the AppleShare IP 6.0 CD, increase the memory allocated to Adobe Acrobat(TM) application by 2MB.