Power Macintosh G3 Desktop: CD does not mount

Step 1
Try using a known good compact disc. The CD you are currently using may be unusable. Try a known good CD to see if the icon will show up on the desktop.

Step 2
Verify that the CD-ROM software is installed. You can do this by opening the Apple Menu Items and making sure the Apple Audio Player is present. If it is not present, go to step 3.

Step 3
Start up from the Power Macintosh G3 Desktop and Minitower Computers Software Install or Restore CD that came with the computer, and reinstall the CD-ROM software by reinstalling the System Software. Perform this step to assure a good copy of the CD-ROM software is installed in the System Folder.

Step 4
If the above steps don't solve the issue, you can get further assistance from the following support resources:

• The Apple Support website.
  
• A local Apple Authorized Service Provider. You can find a Service Provider through the Apple Support website.
  
• Apple, Inc. Call the number on the back of your Apple Support Card.