Here are some common reasons why this occurs:
- An unusable or outdated Sherlock plug-in. To locate the troublesome plug-in, disable all of your Sherlock plugins. Next, enable one at a time, attempting to search Sherlock with each new addition until the issue reappears. Once you have isolated the problematic plug-in, either replace the plug-in with a fresh copy, or try using the "update search sites" feature of Sherlock.
Note: Sherlock2 automatically updates the search site plug-ins so you cannot manually update them. - No network connection. If you are using a dial up connection to the Internet, you must be connected.
- Incompatible version of Internet Config software. For more information, see the following Knowledge Base article 24736: "Sherlock: Internet Config Conflict"