Symptom
Scanner extension has an X through it upon startup and the scanner itself cannot be used.
Solution
To use the scanner with an Adaptec SCSI card (and possibly others) you must do two things:
- Place the most recent version of the SCSI Probe control panel (available from Adaptec's website) in your Control Panels folder, open it, select Preferences, and choose to "Mount SCSI volumes during startup."
- Place version 4.3 of the scanner extension in your System Folder (not in the Extensions folder or any other folder within your System Folder).
When you restart your computer, the scanner extension will load last and will not have an X through it, assuming the scanner is powered on and properly connected. If the extension still loads with an X through it, contact Adaptec to verify the ROM's on the SCSI card are version 4.3 compliant.
This article provides information about a non-Apple product. Apple, Inc. is not responsible for its content. Please contact the vendor for additional information. The following article can help you search for a particular vendor's address and phone number: Article 17159: "Locating Vendor Information"