Symptom
After logging in to Macintosh Manager, an alert box with this message appears:
"Unable to start the requested environment because of an unknown problem."
You are logged out and returned to the login screen.
Products affected
- Macintosh Manager (all versions)
- Mac OS 8.1 and earlier
Note: Mac OS versions prior to 8.1 are not supported by Macintosh Manager 2.0 or later.
Solution
There are several possible solutions:
- Upgrade to Mac OS 8.5 or later. Mac OS 8.6 or later is recommended.
- Use the Extensions Manager to disable Macintosh Easy Open.
If the issue persists, refer to article 58820: "
Macintosh Manager: Client Login Troubleshooting".