Symptom
- A Mac OS X feature that depends on Internet access (such as using Mail, retrieving new Mac Help content, or loading a webpage with Safari) does not work. This can happen when you use a modem and have selected automatic connections in the Network preference pane's PPP tab.
- Internet Connect displays these messages:
"The connection was terminated by the remote site. Please try again."
"The connection was terminated because the other side is not responding."
- The Console verbose log may include a message such as "Unsupported protocol 'IP' (0x21) received and IPCP terminated by peer".
Solution
First, deselect automatic connections. You only need to do this one time.
1. Choose Apple Menu > System Preferences.
2. Choose View > Network.
3. Click the PPP tab.
4. Click the PPP Options button.
5. Deselect "Connect automatically when needed".
6. Click OK.
Thereafter, connect to the Internet manually before using the feature that requires Internet access. You can do this using Internet Connect or the modem menu bar item. To display the modem menu bar item, click the Modem tab and make sure "Show modem status in menu bar" is selected.
Related documents
106325: "
Mac OS X: How to Disable or Enable Automatic Modem (PPP) Connections"
106717: "
Mac OS X: How to Connect to the Internet via PPP (Dial-Up Access) Using a Modem"