iSync: Bluetooth connection fails when syncing with Sony Ericsson P800 phone

When you're syncing your Sony Ericsson P800 phone via Bluetooth, iSync tells you that the Bluetooth connection has failed.

Try the solutions listed below to restore the connection. Any step may restore the connection, but you should try them in the order presented until the issue is resolved.

Note: "Break pairing" below means first remove the device from the Bluetooth Devices list, then remove the computer from the phone's device list. It does not involve any physical force to the device or computer. For more information, see these technical documents:

86471: "Bluetooth: How to Delete a Paired Device"
51770: "How to Pair Your Computer With Bluetooth-Enabled Devices"

• Try to sync again.
  
• Turn the phone off and on, then try to sync.
  
• In iSync, remove the phone from the list of devices to sync, then add it back. Select "Merge data on first sync" when you do this.
  
• Restart the computer, then try to sync.
  
• Open iSync, then try to sync.
  
• Break pairing, and pair the phone with the computer again.
  
• Add the device to iSync again, choose Erase data on first sync, then try to sync.
  
• Break the pairing between the phone and computer again, perform a Master Reset on the phone, then pair again.

  Note: Master Reset is a feature of the Sony Ericsson P800 phone, not of iSync.

• Add the device to iSync again, then try to sync.

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.