Mac OS X 10.3: QuickTime Registration Button Doesn‘t Work

Symptom

The Registration button in QuickTime preferences doesn't work. You entered a high ASCII or 2-byte character in the Organization or Name field.

Note: 2-byte characters are commonly used in Japanese, Chinese, and Korean fonts. High ASCII characters are "extended ASCII" characters that you typically type using the Option key. They are listed in table II of this webpage: (http://www.cdrummond.qc.ca/cegep/informat/Professeurs/Alain/files/ascii.htm).


Solution

1. Click the Finder icon in the Dock.
2. From the Go menu, choose Go to Folder.
3. Type: ~/Library/Preferences
   Note: The tilde character ("~") represents your home folder.
    
4. Find the file named "QuickTime Preferences" and drag it to the Trash.

Note: After you do this, re-enter your QuickTime registration to enable QuickTime Pro features. Avoid using high ASCII or 2-byte characters in the Organization or Name field. See technical document 42564, "QuickTime Pro: How to Enter Registration Key in Mac OS X" if you need instructions.

If you no longer have your key and registration information, see technical document 58453, "QuickTime Pro Key: Getting a Lost Key Resent"


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