Mac OS X: Address Book doesn‘t respond in Fax window

In Mac OS X 10.3 or later, you may see Address Book in a Fax window when you click its button, but you might not be able to select contacts whom you want to send a fax. You can only click the Cancel button.

This can happen in some applications, including iCal, Stickies, Microsoft Office applications, and Fire Instant Messenger.

As a workaround, type the fax recipient's fax number in the To field (pictured below). If the recipient is in Address Book, type his or her name, and the fax number should fill in automatically.

Tip: Sometimes the contact's information may not be completed correctly. If this happens, see "Mac OS X 10.3: Fax Address Is Incorrectly Completed."

Follow these steps to use Address Book:

  1. In the Print dialog, click Preview instead of Fax. The Preview application opens.
  2. From the File menu, choose Print.
  3. Mac OS X 10.3 users: In the Print dialog, click the Fax button. Mac OS X 10.4 users: In the Print dialog, choose Fax PDF from the PDF pop-up menu.
  4. Click the Address Book button.
  5. Select the recipient.
  6. Click Fax.

This document will be updated as more information becomes available.

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Oct 11, 2016