Mac OS X: Mail unexpectedly quits if Times RO font is installed

With Mac OS X 10.3.3 or earlier, Mail might unexpectedly quit if Times RO fonts are installed. Some HP printer software may install this font.
Update to Mac OS X 10.3.4 or later to avoid this issue.

If you're not ready to update, you can use this workaround:
  1. Click the Finder icon in the Dock.
  2. Type "Times RO" in the Search field to search for the font. A list of Times fonts appears.
  3. Drag "Times RO" font files to the Trash. Don't drag "Times New Roman" or other "Times" font files that may also appear in the search results.
  4. From the Apple menu, choose Restart.

This document will be updated as more information becomes available.

Additional information

Although Times RO is known to lead to this issue, any other damaged or incompatible font could potentially do the same.

Some versions of stand-alone Hewlett-Packard (HP) printer software can install this font. More....

If you view a damaged Times RO font file with Font Book, it may look like this:





Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
Published Date: Oct 11, 2016