Mac OS X: Preview wants a password to open an unprotected PDF file

Why does Preview ask for a password when I open a PDF file with Mac OS X 10.3.3 or earlier?

Preview is a Mac OS X application that lets you view, create, and print PDF and graphics files.

Some other applications can create PDF files and assign a password to them. Preview will ask for this password if needed.

However, with Mac OS X 10.3.3 or earlier, Preview might ask for a password even if the document isn't password-protected.

This message appears:
This is normal when a PDF file has been password-protected by its creator.

However, if other software (such as Adobe Reader) opens the file without asking for a password, use that application to view the PDF file for now. Update to Mac OS X 10.3.4 or later to avoid this issue.

Additional information

When you can't view a password-protected file in Preview, this icon appears instead of text:


A document's password is set by the document's creator, and isn't your user account password. Ask the creator for the password if you need it.

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Oct 11, 2016