Mac OS X 10.4: Classic does not progress beyond the welcome screen

When opening Classic in Mac OS X 10.4 Tiger, if the "Welcome to Mac OS 9" screen appears but Classic never finishes loading (the extension icons don't appear), use the troubleshooting tips below.

Note: If the issue occurred before Tiger was installed, or this involves a different Classic startup issue, see this article instead.

Make sure the installed version of Mac OS 9 is 9.2.2

If Mac OS 9.2.2 is not installed (for example, if 9.0 or 9.1 are installed), update to Mac OS 9.2.2. You can find out which version of Mac OS 9 is in the System Folder in one of these ways:

If these show that an earlier version of Mac OS 9 is installed, update to Mac OS 9.2.2.

Check for a DivX plug-in

If Mac OS 9.2.2 is installed but the issue still occurs, look for a DivX plug-in located in /Library/QuickTime. If it's there, remove the "DivXNetworks" folder from /Library/Application Support.

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Published Date: Oct 7, 2016