If you have a slow Internet connection or if you've moved files around on your iDisk, sometimes your images may no longer appear in your HomePage Photo Album pages. In their place, you may see a "missing image" icon in Safari, Internet Explorer, or Firefox, as follows:
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To get your photos back, first try clearing your web browser's cache. The instructions vary slightly, depending on what browser you're using. Here's how to clear the cache in Safari, Internet Explorer, and Firefox:
- Safari—From the Safari menu, choose Empty Cache.
- Internet Explorer—From the Explorer menu, choose Preferences. Under the Web Browser category in the left column, select Advanced. Click the Empty Now button.
- Firefox—From the Firefox menu, choose Preferences. Click the Privacy button in the left column, then click the Clear button next to "Cache."
Note: Please be aware that the instructions may differ for your browser, depending on what version you're using. If the above instructions do not work on your browser, find instructions in the application's Help menu.
If clearing the cache doesn't resolve the issue, try viewing the webpage with a different web browser or on another computer to test. If your images still show up missing, your pictures may have been moved or deleted from their original location.
For your HomePage Photo Album to display photos correctly, image files must remain in the same place on your iDisk with the same file name after you publish a page. If you renamed a picture or renamed a folder that contains pictures on your iDisk, simply changing the name back will resolve the issue. If this doesn't work or you don't remember the original name, republish the affected pages with either HomePage or iPhoto to resolve the issue.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.