After updating to iSync 2.2, included with Mac OS X 10.4.6 Update, you may see this alert message when attempting to sync your phone via Bluetooth:
"Connection to the phone failed. Please make sure that your phone is turned on. If this error occurs again, please restart your phone"
Solution
Use these tips:
- First, make sure that your phone is on the list of iSync-compatible devices that support Bluetooth syncing.
- Make sure the phone has been paired with your computer.
- Configure your computer as a "Trusted" or "Authorized" device on your phone. The exact steps on how to do this vary from phone to phone--please consult your device's documentation. The goal is to eliminate the need to authorize your computer each time iSync wants to sync with your phone.
- If the phone has a "screen saver" running when you try to sync, this issue can occur. Wake your phone and try the sync again.
- Try turning your phone off and back on again.
If the issue persists, check with your cell phone provider or contact your phone manufacturer to see if any firmware updates are available for the phone, or for further assistance.