iSync: Editing contact name on Motorola phone may create a duplicate Address Book entry

Issue or symptom

Editing an existing contact on a Motorola phone may create duplicate Address Book entries. After creating a contact on your Motorola phone, then syncing, you later edit the contact name on the phone. On the next sync, the old contact name and new contact name may be displayed as separate contacts in Address Book (in Mac OS X).

Solution

To avoid this situation, edit existing contact names on the computer, not the phone.

To resolve duplicate entries, you can use the Merge Selected Cards feature in Address Book in Mac OS X before syncing again.

 

Related documents

 

302170 iSync: Deleting a contact from a Motorola phone may not remove it from Address Book

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Feb 20, 2012