Remote Desktop stops responding at the Task Server pane of the Setup Assistant

If you have previously configured a Remote Desktop 2.2 computer as a remote task server for data collection, then Remote Desktop 3 may stop responding ("hang") at the Task Server pane of the Setup Assistant, or it may display the status of "--" for all client computers.

To resolve the issue, you can update the remote task server to Remote Desktop 3 as well, or select a task server that already has Remote Desktop 3 installed, or use the local system as the task server. To use the local system as the task server:

  1. Quit or, if necessary, Force Quit the Remote Desktop application.
  2. While holding Option key, open Remote Desktop. This will force the first-run assistant to appear.
  3. Click through the first two screens to reach the screen where you specify the Task Server.
  4. Specify a Task Server with Remote Desktop 3 installed, or choose to use the local computer as the task server.

If that does not resolve your issue, do this:

  1. Quit the Remote Desktop application.
  2. In the Sharing pane of System Preferences, turn off Apple Remote Desktop in the list of sharing services.
  3. Move this file to the desktop:
    /Library/Preferences/com.apple.RemoteDesktop.plist
  4. Turn on Apple Remote Desktop in the Sharing pane of System Preferences.
  5. Open the Remote Desktop application, and specify a Task Server with Remote Desktop 3 installed, or choose to use the local computer as the task server.
Published Date: Feb 20, 2012