Mac OS X Server 10.4: No user warning when print server quota exceeded

When quotas are enforced on a print queue hosted on Mac OS X 10.4 Server, users don't receive any notification when they exceed their print quota. The job, or part of the job, will fail to print without reporting any error to the user. The reason for the failure will appear in the server's logs.

To verify that a print failure occurred because the user exceeded his or her quota, check the /var/log/cups/error_log on the server. You can view this log in Server Admin:

  1. Select the Print Service.
  2. Click the Logs tab.
  3. Choose Error Log from the Show pop-up menu.
  4. Look for a line that contains a message like this:

    Job 55 cancelled: pages exceeded user quota limit on printer

You can reset this user's print quota in Workgroup Manager:

  1. Select the Accounts pane.
  2. Select the user.
  3. Click on the Printer Quota tab.
  4. Click the Reset Print Quota button (for all queues) or the Restart Print Quota button (for an individual queue).
  5. Click Save.
Published Date: Oct 7, 2016