Remote Desktop 3.0: Some reports appear blank or respond with an error message

When you try to generate a report for User History or Application Usage, Remote Desktop 3.0 may return a blank report or a "Failed on All" message.

Solution

1. Go to Preferences in the Remote Desktop application. For Task Server, be sure that the checkboxes for these items are selected:
   • Collect Application Usage data
   • Collect User Accounting Data
   • Upload report data to the Task Server on a schedule
   
   
2. In the Change Schedule window, be sure all the days are checked.
3. Select the client system in the Remote Desktop admin. Get Info on that client by choosing File > Get Info or pressing Command-I.
4. Click the Data Settings tab, and deselect "Upload on a schedule" (if selected), then reselect "Upload on a schedule."
5. Click the Use Default Schedule button.
6. When creating a report (Report->Application Usage, etc), verify that the date range is correct, as the end date defaults to yesterday, and click the checkbox for "Rebuild data for report" in order to refresh reporting information.

Note: Application Usage report information is not recorded until a running application is quit or another application is brought to the foreground.

This document will be updated as more information becomes available.