iTunes: Backup DVDs from my Mac don‘t work on my Windows PC

Audio CDs burned in iTunes and data DVDs burned using iTunes on a Mac may not be recognized when inserted into a Windows PC with Drag-to-Disc software installed. In some cases, the Drag-to-Disc software is installed as part of Roxio's Easy CD & DVD Creator suite. 

Follow the steps below to remove the Drag-to-Disc software. Note: If you ever need to reinstall Drag-to-Disc, you will need the original software disc.

  1. Close all programs on your Windows PC.
  2. Open the Add/Remove Programs Control Panel (Click Start and then click Control Panel. Open Add/Remove Programs.
  3. Select Easy CD & DVD Creator in the list and click the Change button. Note: This may also be called "Easy CD Creator" or "Easy Media Creator."
  4. When the Easy CD & DVD Creator Installshield Wizard screen appears, click Next.
  5. Select the Modify option and then click Next.
  6. In the Custom Setup screen, click the menu icon to the left of the "Drag-to-Disc" option and then click "This feature will not be available" so that the red "X" icon is showing and then click Next.
  7. Click the Install button and the Drag-to-Disc software will be removed from your computer. When the process is complete, click the Finish button.
  8. If you are prompted to restart your computer when the uninstallation has finished, select the option to restart. If you are not prompted to restart, please restart your machine from the "Start" menu
  9. After restarting your computer, open iTunes and reinsert your iTunes data DVD or audio CD into your computer.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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