Help Viewer "flickers" when viewing a particular page in Mac OS X 10.4

In Mac OS X 10.4 or later, Help Viewer could appear to "flicker" while trying to display a particular page if there is no valid connection to the Internet.

Solution

Either make sure there is a valid Internet connection before opening a Mac Help page or follow the steps below.

  1. Quit Help Viewer if it is open.
  2. In the Finder, choose Go to Folder from the Go menu.
  3. Go to this folder: /Library/Documentation/Help/
  4. Control-click the MacHelp.help icon.
  5. Choose "Show Package Contents" from the pop-up (contextual) menu .
  6. Open the Contents folder, then the Resources folder.
  7. Open the the English.lproj folder, then the gfx folder.
  8. Find "xicnitun.gif" file.
  9. Change the name to "xicnitn.gif".

This document will be updated as more information becomes available.

Published Date: Feb 20, 2012