Fifth Generation iPod resets when playing some mono MP3 songs and podcasts

Symptom

Some customers may experience an issue where a Fifth Generation iPod will reset when attempting to play certain MP3 files or podcasts encoded as MP3. This symptom may occur with any MP3 file encoded at 32Khz or higher with a mono channel.

Solution

Update to iPod Software 1.2.1 or later using the latest version of iTunes.

Published Date: Oct 7, 2016