Holding the Volume Down button while docking may prevent iPod shuffle (Second Generation) from being recognized by iTunes

While connecting your iPod shuffle (Second Generation) to the dock, inadvertently pressing and holding the Volume Down button ( - ) may cause the iPod to not be seen by iTunes. If this happens, follow these steps:

1. Remove iPod shuffle (Second Generation) from the dock.
2. Reset your iPod shuffle (Second Generation). To reset, switch the power on, then off—and leave the power off for 5 seconds. This will reset your iPod.
3. Reconnect your iPod shuffle (Second Generation) to the dock for it to be properly recognized.

1. In the Notifications area of the Taskbar, left-click the Safely Remove Hardware icon.

   

   Note: If you don't see the Safely Remove Hardware icon in the Taskbar, you can remove iPod shuffle (Second Generation) from the dock.


2. Choose Safely remove USB Mass Storage Device - Drive(E:) from the shortcut menu. In some cases, the drive letter may be different. If you have other USB drives attached, you may need to repeat this if you're not sure which drive letter corresponds to your iPod.

   

3. Reset your iPod shuffle (Second Generation). To reset, switch the power on, then off—and leave the power off for 5 seconds. This will reset your iPod.
4. Reconnect your iPod shuffle (Second Generation) to the dock for it to be properly recognized.