iSync 2.4: Issues syncing Motorola E815 phone via Bluetooth

Issue or symptom

When trying to pair sync a Verizon-issued Motorola E815 phone with iSync, this alert may appear:

"iSync Cannot Connect With This Device"


Solution

Connect the phone to the computer with a USB cable instead of using Bluetooth.

Due to firmware differences, some Verizon-based phones manufactured by Motorola may not be recognized by iSync 2.4.

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Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Feb 20, 2012