iSync: Putting a Mac to sleep when synching with the Motorola KRZR

Issue or symptom

When synching a Motorola KRZR phone with iSync, if the computer is put to sleep during a sync session (or the phone is moved outside of Bluetooth range) an alert message may appear that says:

"There was an error pushing some changes to the phone. The synchronization may have been cancelled on the phone."

On later, subsequent syncs (after this has occurred once already) a different alert message may appear which states that the connection to the phone "failed," and, that you may need to make sure the phone is powered on.

Solution

Avoid putting your Mac to sleep when synching data with a Motorola KRAZR phone.

If you have experienced this issue and continue to receive alert messages when you sync with a Motorola KRZR, follow the manufacturer's instructions for performing a master reset of the phone.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Feb 20, 2012