Final Cut Pro 6.0.1: H.264 playback in Viewer results in "General Error"

Issue or symptom

In Final Cut Pro 6.0.1, if you attempt to load an H.264 clip into the Viewer, the clip might not be shown and a "General Error" message may appear.

Affected Products:

• Final Cut Pro 6.0.1
• H.264 format media files
• QuickTime 7.1.6

Solution

Download and install QuickTime 7.2 or later. If your Final Cut Pro system is connected to the Internet, you can update QuickTime by choosing Software Update from the Apple menu.