Remote Desktop: Managed Clients see blue screen when screen is locked

Issue or symptom

When application access is restricted, managed Remote Desktop clients may see a blue screen when the screen is locked, and the screen may not be unlockable.

Solution

Restart the client computer to gain access to the computer.

To avoid the issue, if you're using Parental Controls to restrict application access, enable the "Allow Supporting Programs" option in the Finder & System settings.

If you're using Managed Client settings in Workgroup Manager on a Mac OS X Server, enable the "Allow approved applications to launch non-approved applications" option (also known as sub-launching).

Published Date: Feb 20, 2012