Qloud plug-in may cause iTunes to freeze or quit

Issue

In some cases, having the Qloud plug-in for iTunes for Windows installed can cause iTunes to freeze or unexpectedly quit when opened. Follow the instructions below to remove the plug-in and resolve this issue.

Solution

Remove the Qloud plug-in using the steps below:

1. Quit iTunes.
2. Navigate to the Qloud plug-in folder typically located in the C:\\Program Files\\iTunes\\Plug-Ins\\Qloud folder as shown below:

   

3. Open the iTunesQLoudSetup application. If you see the security warning shown below, click Run.

   

4. When the Qloud Setup application opens, select the uninstall option shown below:

   

5. When the uninstall is complete, delete the Qloud folder located at C:\\Program Files\\iTunes\\Plug-Ins\\

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