When connecting to the Internet using Apple Remote Access, the computer may appear to stop responding (hang, freeze). If you watch the status in the Remote Access control panel, you notice that the connection attempt hangs while determining protocol. See Figures 1 and 2.
Figure 1 Status Screen
If allowed to continue, an error message appears on the screen:
Figure 2 Error Message
Products affected
- Apple Remote Access
Solution
You must change the protocol that Apple Remote Access uses, as described below.
Click the Options button (Figure 3); the Options window appears.
Figure 3 Options Button
Next, click the Protocol tab; the Protocol pane appears within the Options window (see Figure 4). If you are receiving this error, the selection "Use protocol" is most likely set to Automatic.
Figure 4 Options Window - Protocol Pane
Change the Use protocol pop-up menu to match the protocol offered by the remote server. For standard Internet connections, the correct setting is PPP (see Figure 5). If you are connecting to an Apple Remote Access server, use ARAP.
Figure 5: Selecting the PPP Protocol
Click OK. The new settings take effect immediately. You will be asked to save the changes when the Remote Access control panel is closed.