Symptom
An error message appears when printing a document to a Apple Color StyleWriter 4000 Series Printer with ColorSync selected as the Color Matching method. The specific error message displayed varies somewhat depending on the application you are printing from.
Example error messages
SimpleText and Claris Emailer may display two error messages:
Message 1: "status of " document_name": a printing error occurred (-4)."
Message 2: "SimpleText is unable to print this document. Please use the Chooser to select a printer. OK"
Photoshop
"Could not print "document_name" because of a program error. OK"
Microsoft Internet Explorer
"The Application "Internet Explorer" has unexpectedly quit, because an error of type 3 occurred. You should save your work in other open applications and restart the computer."
Products affected- Color StyleWriter 4000 Series printer drivers
- ColorSync 3.0
- Mac OS 9.0
Solution
When printing to a Color StyleWriter 4000 Series printer from a Macintosh running Mac OS 9, do not use the ColorSync Color Matching option. Use the following steps to select a different option.
1. Choose Print from the File menu. (The Color StyleWriter Print dialog appears.)
2. Click Options. (The Options dialog appears.)
3. Choose a different Color Matching option, such as Auto, from the Color Matching pop-up menu.
4. Click OK. (The Print dialog reappears.)
5. Click Print to print the document.
Note: The default Color Matching setting is Auto so you would not see this error unless the default setting has been changed. Any Color Matching setting you choose for a document is saved with that document.