Question 1: I inserted a modem card into my PowerBook, but nothing happened. What's wrong?
Answer: In first release of the PCMCIA Expansion Module, modem cards don't appear on the desktop. If the PCMCIA Quick Eject control strip module is visible, then its appearance will reflect that either the upper or lower slot (or both) contains cards. If the control strip isn't visible (or isn't installed) then there will be no visible change when a modem card is inserted. However, the insertion of a modem is sensed by the software, and the modem is added to the list of devices available in the CTB (Communications Toolbox).
Programs which support the CTB (including MicroPhone, ARA) will display either upper card slot or lower card slot (or both, if you've inserted two PCMCIA modems) when you have the program open and are looking at the Connection dialog. The name and location of this setup command will vary from program to program. There's a popup menu in which you specify which port contains the modem you wish to use. With a PCMCIA modem, the names of the ports will always be either upper card slot or lower card slot. These ports only show up in the list while a modem is inserted in a slot.
This is different from the traditional printer and modem ports, which always appear, regardless of whether you have an external modem plugged into them. In the case of the PowerBook 500, 5300, 1400,and 190 series, which has only one physical serial port, it's called Printer-Modem Port.
With the PowerBook 5300, 1400 and 190 series, a PC Card's icon should always appear on the desktop if it is being recognized. If the icon does not appear, check to make sure all of the appropriate software is installed.
Question 2: When I set up my fax software, it worked fine. Now, it never dials.
Answer: Sometimes software doesn't successfully store the identity of the port to which your modem is connected. The software may have fallen back to its default of the Printer-Modem port. Or, you might have inserted the modem into a different slot than you used last time. Check the connection settings of your software; for the port, select either upper card slot or lower card slot as appropriate.
Question 3: I'm getting the message that the modem card can't be ejected from my PowerBook because it's in use, but it's not in use.
Answer: Some software, such as fax modem software, will put the modem into auto-answer mode. The modem may have to be considered busy while the modem listens for an incoming call. This can happen with a background process or a system extension, in which case there doesn't have to be an open application. Launch your software and check the setup controls to see if auto-answer is on. For example, if there's a control for Answer on <3> rings, you might have to temporarily turn the modem software off or set it to Answer on <never> to free up and then eject the modem. Refer to the users guide which came with your modem software for more information.
Question 4: The PCMCIA modem acts differently than an external modem rated at the same speed with the same software. Why is this?
Answer: Modems differ in their use of the Hayes command set. The PCMCIA Expansion Module and PowerBook 5300/1400 allow you to plug in a modem, but operating the modem and setting up your software to use the modem and connect to other services is not within the control of the PCMCIA hardware and software. You need to consult the user guide and/or the tech support service of your modem manufacturer and your modem software publisher to determine the correct AT commands.
To determine whether or not the modem is being made available (which is all that Apple's software is responsible for), get into the setup connection dialog. Its exact name and location varies from program to program. The method or tool (again, terms vary) should usually be Serial Tool. In some cases, Apple Modem Tool will also work.
When Serial Tool is selected, a window containing choices for port should appear. This window might have a horizontal scroll bar. The window will likely contain icons named, for example, modem/printer and upper card slot. If either upper card slot or lower card slot appears, then the PowerBook is working correctly (If the window also contains internal modem, then you have a built-in internal modem. This is not the same as your PCMCIA modem.) You should click the upper card slot (or lower card slot) icon to select the PCMCIA modem.
Further modem configuration, such as speed, handshaking, setup strings, AT commands, and so on, are the responsibility of the user, and the modem and software provider. Those settings should not be affected by whether the user has a modem plugged into the PCMCIA slot or an external modem plugged into the back of the computer. The PCMCIA Expansion Module and the 5300/1400 makes the modem available, but it does not control it.
Question 5: I'm trying to eject a storage card, but the computer tells me I can't because the card is in use. But its not in use! There are absolutely no files or programs open.
Answer: This is common when people start using any type of removable media, such as Syquest drives or PCMCIA cards. If File Sharing is on, then any drive which was in the computer when it started up can not be dismounted. Temporarily turn off File Sharing by using either the Control Strip module which looks like a folder or the Control Panel named Sharing Setup. After removing the card, you can turn File Sharing back on.
Question 6: Can I copy documents onto a storage card with my PowerBook so that someone using a DOS-compatible laptop with a PCMCIA slot can read them after inserting the card?
Answer: If you initialize a PCMCIA storage card on your Macintosh, it will be a Macintosh formatted volume, and a DOS-compatible laptop will probably not be able to recognize it unless her computer has software meant to translate Macintosh disks.
However, if you're using PC Exchange 2.0.2 or later, then a PCMCIA card formatted on a DOS machine should be readable. PC Exchange version 1.x handles DOS floppies only (not hard disks or removable devices like PCMCIA).
Question 7: What does PCMCIA stand for?
Answer: It stands for Personal Computer Memory Card International Association.
Question 8: I inserted a hard drive into my PowerBook, and it has trouble ejecting.
Answer: Some drives use a case that's not perfectly rectangular. The unusual shape can cause issues during ejection. If any card can not be ejected, even when you insert a paper clip into the proper hole, the card will need to be removed by an Apple Authorized Service Provider.
Note: The following unsupported workaround allows use of these types of cards: Insert a type I or Type II card (such as a modem or ATA flash card) into the top slot. Using a pair of needle nose pliers, pull the card out of the top slot. (If it was a storage card, and its icon had appeared on the desktop, drag the icon to the trash.) Physically pulling the card out of the slot without using any of the software ejection controls will leave the springs and levers in the top slot cocked back out of the way. The drive can then be inserted, used, and ejected normally. When you're done using the drive, insert a card into the top slot (as you do so you will not feel any resistance, because the springs are already cocked back). Then use the control panel or control strip to remove the card. It will auto-eject, and the springs will return to their normal position.
Question 9: I get poor and erratic results using a cellular phone with my PCMCIA modem.
Answer: Cellular modem connections can suffer from a variety of issues:
Signal Strength
Even though the phone itself indicates a strong signal, and voice calls are fine, data connections may be unreliable. If possible, try moving to a different area, preferably away from buildings and towards a known cell site.
Connection Speed
Connecting at 4800 bps or 7200 bps is often more successful than either 2400 or 9600 bps. If you add the AT command %B4800 or %B7200 to the modem initialization string of your communications program, your modem will only try to connect at that speed. It won't negotiate a speed with the other modem. This can significantly improve connections.
Sensitivity To Temporary Carrier Loss
Cellular connections undergo temporary interruptions much more often than traditional land-based phone lines. For example, when your connection is handed off from one cell to another (which can occur even when you are not moving), it's not uncommon for the carrier signal to disappear for an instant and then be reconnected. This happens automatically, usually without your noticing.
Modems use the S10 register to determine how long to wait before permanently hanging up the connection when a loss of carrier is detected. The duration of carrier loss which a modem will withstand before giving up the host varies from modem to modem, but many of the modems you're likely to connect to (such as those at online services) are likely to have a very short duration specified in the S10 register.\\
Even if your cellular modem's S10 register has been set (via a connection script or options file) to be tolerant of long periods of carrier loss, if the remote modem to which you're connecting to has a small value in the S10 register, your connection may fail often. If possible, ask the person in control of the other modem to set a larger value in the S10 register. Most modems allow a value from 1 to 255 (measured in tenths of a second). The default is often 14 tenths. Increasing this value to, say, 100 or more tenths.
Question 10: I'm using a mass storage card with a Macintosh and a PC. Each computer shows a different set of files and folders, and claims to have the entire hard drive.
Answer: This can happen if you take a Macintosh-formatted card, then initialize it on certain PC configurations, and then bring it back to the Macintosh for use under PC Exchange.
The Mac files and folders should all be gone, (because of the PC initialization) but they're still visible. During the initialization on the PC, the part of the disk which contained the Macintosh directory information wasn't deleted as it should have been. The drive is now in a dangerous and vulnerable state! Some of the files may still be opened (on each respective machine), but there are no guarantees, and the drive will certainly become corrupted if you continue to put more files on it.
If you have a drive in this state, you should immediately copy the files to a different location, such as the computer's internal hard disk. Do this both on the Macintosh and the PC. You may receive error messages, and some of the files may not be copied successfully, because each computer thinks it has full ownership of the same areas of the disk.
So far, this behavior has been seen only when the PC initialization is done with the IBM driver on a ThinkPad. The driver which comes with Ventura Micro software does not have this issue. Other versions of C&SS (Card & Socket Services) running on the ThinkPad are still under investigation.
If you reinitialize the drive in the Macintosh (using the Erase Disk command in the Special menu), it will no longer be recognizable to the PC, and you will be able to use it again safely if you use it only in the Macintosh.
Cards which are formatted on the PC (and never formatted on the Macintosh) can be used successfully going back and forth. The issue only occurs when a Macintosh-format card is re-formatted on a PC.
Question 11: Dragging the icon to the trash (or using the other software controls) to eject a card sometimes does not work. I get a message that the card was not ejected successfully. But sometimes this same card does eject just fine. Why?
Answer: Occasionally a card may not seat itself fully and cock the springs back quite all the way, so that the springs cannot push the card out when you request an ejection. Try pushing first on one corner of the card, making sure its firmly seated, then try the ejection again. If that does not work, push the other corner of the card and try the ejection.
If the card still does not auto-eject, you'll have to manually eject the card by inserting a bent paper clip into the hole next to the card. Notice that the upper and lower slots each have their own ejection hole.
Question 12: Some cards are ejected all the way out and slide across my desk. Can the card be damaged if it falls off the desk?
Answer: The amount of force necessary to disconnect the card from the internal connector and push it out varies widely from card to card. Type III hard drives are much heavier than Type I ATA flash cards, for example. For that reason its inevitable that some cards may come out far enough to leave the computer completely. PCMCIA cards are designed for the unpredictable rigors of portable computer users, and the chance of damaging the card is very low.
Question 13: Sometimes I get poor throughput or failed file transfers when I'm using a high-speed modem connection. Sometimes it works fine. Why?
Answer: If you have LocalTalk active, it can interfere with other high-speed serial activity. Modem connections with DTE or port speeds of 19,200 and above can be particularly sensitive to this issue.
If you're using LocalTalk, consider turning AppleTalk off (using the Chooser) while you're doing modem transfers. Keeping your DTE or port speed the same as your modem connection can help. Using hardware handshaking can also help. Consult the documentation for your modem and communication software for more information about DTE speed and hardware handshaking.
Question 14: Where else can I go for answers about my PowerBook?
Answer: If you haven't done so already, check the other PowerBook FAQ documents. Also, depending on where you found this FAQ, you should have access to Apple's Knowledge Base - located on the Internet at: <http://kbase.info.apple.com/>. This knowledge base is Apple's official tech support database and contains thousands of technical articles which are easily searchable.
Question 15: Where can I get the latest Apple software updates for my PowerBook?
Answer: To find the most recent version of Apple software, consult the Apple Software Updates Library at http://www.apple.com/swupdates .
Other PCMCIA for PowerBook FAQ's can be found in the following article: