When you install the driver software for certain HP products, the computer becomes sluggish or stops responding. Overall system performance degrades over time. Under certain conditions a kernel panic may result, forcing a restart.
This document applies to Mac OS X 10.2.2 and these products:
- HP Photosmart
- HP PSC (printer/scanner/copier) software
- Officejet D or G Series All-in-One
Using these HP products with earlier versions of Mac OS X, for example Mac OS X 10.2.1, does not produce this symptom.
This issue may be avoided by
updating to Mac OS X 10.2.3 or later.
The following information may be referenced for Mac OS X 10.2.2.
Apple and HP have identified the causes of this issue, and are working closely together on a resolution. For more information, see
this HP website.
As a workaround, uninstall the HP driver to return the system performance to previous levels. Restarting the computer or reinstalling the drivers does not resolve this issue.
To uninstall the driver software:
- Open the HP driver's installer. Proceed through the installation process by entering your passphrase and accepting the license agreement.
- When offered the option to Easy Install the listed drivers, choose "Uninstall" from the pop-up menu.
- A dialog appears with this message: "Some software components may be shared by other HP products. Do you wish to "Remove All" components, or "Continue" removal of only specific components?" Click Remove All.
Note: The HPIJS for Mac OS X website (
http://www.linuxprinting.org/macosx/hpijs/) offers HP printer drivers that work with Mac OS X 10.2. The site also explains how to install the HPIJS open source software and create a print queue for the driver.
Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.